All of our jewellery is custom made, therefore, please allow up to at least 5-6 days for the jewellery (depending on the item) to be dispatched after receiving the payment. For any urgent delivery kindly contact us on our helpline number or email us.
All orders will be above the value of $120 will be shipped free of cost.
All orders less then $120 will be charged $10 non-refundable shipping fee.
Shipping of the order from www.La-silver.com is very safe and hassle free.
Every package of product (Jewellery) purchased from www.La-silver.com will reach to your doorstep in a durable condition and in a tamper-proof packing.
Delivery Location :
Deliveries to suburban areas and interior locations may take more time.
Orders can be delivered to only Residential, Commercial Location.
The delivery of the orders cannot be made to any public places like Malls, Hotels, Restaurants, Hostels or nearby streets etc.
If at all the recipient is unavailable during the time of delivery, the Courier Company will make 1 additional attempt to deliver the product. In case the recipient is still not reachable/ available, the same will be returned to our office from where the product has been dispatched.
La-Silver will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.
Shipping Charges & Tracking :
Once your order has been shipped, you will receive an e-mail containing your tracking number. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number.
Express shipping will be charged extra as per the location.
All express orders are shipped via FedEx International and will arrive 3-5 days after the order is shipped which includes customs clearance. However customs clearance procedures can cause delays beyond our original delivery estimates.
The recipient of an international shipment may be subject to import taxes, custom duties and fees, which are imposed once a shipment reaches the recipient's country, are to be payed at the time of delivery.
Customs, duties, and taxes are non-refundable: so in the event of a shipment that is refused because of any unexpected reason, the cost of the original shipping and any return shipping charges will not be refunded.
We do not have any return or exchange policy for International Orders
Customer have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, pin code and contact number for hassle free delivery.
We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof
For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
For any customer request that entails handing over the parcel or delivery to a third person, an email confirmation for the same will be required from the buyer for the authorization of the person in question, along with his/her photo ID.
If you have any more questions regarding your order, please contact us.
